Best Essays

Bestessays.com has been in business for over 20 years – something that makes it one of the earlier online writing services. Today, of course, there are thousands of them. The company website is packed with information, especially the landing page, which can become a bit overwhelming. Yet, there are links to all of the details - services, prices, discounts, samples, contact info, etc. – and footer pages that provide more detail about specific products and writers.

Our review focused on criteria we consider important for students, as they look to find a trusted writing service – information the company provides on the website, quality of products and services, the writers, prices, samples, on-site testimonials, and off-site customer feedback. We also initiated contact with customer support on two occasions, to evaluate the quality of that service.

The results are summarized here.

Products and Services You Will Find

While the focus is clearly on academic products and services, Best Essays also offers resume and CV services. Students can order all of the standard writing products – essays, papers, critiques and analyses, case studies, lab reports, STEM homework assignments, test-taking, presentations, admissions and scholarship essays, reviews, and even media projects.

For graduate students, research proposals and theses and dissertations are offered.

Students can also order editing and proofreading services.

Customer service is available 24 hours/day via chat, phone or email. We contacted agents on two occasions and asked detailed questions about products. We did not receive detailed answers, and in most cases were told to refer to links on the website. One very troubling answer, though, was the insistence that we could get a Master’s thesis or a Ph.D. dissertation within 48 hours of our order. Either these agents are not trained correctly, or the company is grossly exaggerating what it can do.

The Real Proof – Writer Experience and Quality of Products

To assess quality, we relied on customer feedback, both submitted to us by users of our site or that we found on the web. And we reviewed several of the 23 samples Best Essays has published on its site. Here are the results:

In terms of writer expertise, Bestessays.com has a link for visitors to read about its writers. It states that all have either Master’s or Ph.D. degrees from English-speaking institutions. In our opinion, this may be an exaggeration.

In all, we can say that Best Essays is reliable in terms or receiving orders, following customer instructions, and delivering products on time. In terms of quality, it seems to be a result of the assigned writer and the choice of the three quality options given during the ordering process – standard, premium, or platinum

Now the Money – Prices, Discounts, Payment Methods

Prices are high. There is no differentiation among the types of products a student orders. A piece with a 10-day deadline will cost $22 a page at the standard level of quality.

There are discounts provided, and there is a link for students to review them. All new customers get a 15% discount on their first orders, and other discounts are given based upon the total ordered and money spent.

There are many options that are fee-based during the checkout process. As we already said, there are three quality options, and students are advised to select the Platinum if they want good quality. Other options include VIP service, editing, and a plagiarism report. This is not fully ethical, since the company insists that editing occurs as a normal part of the production process. And if it guarantees plagiarism-free writing, why does it not provide such a report for free to its customers?

In terms of payment methods, customers can feel safe. Bestessays.com uses a secure third-party processor, one used by many online retailers, and does not collect any financial information itself. Payments can be made via all major credit cards and PayPal.

The Good, the Bad, the Beautiful, the Ugly

On-site testimonials are all positive, as we expected. And the company has certainly been around a long time, providing its services.

The company boasts a superior product, but that probably only happens if customers take the pricier platinum option and pay for editing too.

In all, you will have reliability from Bestessay.com. But you will pay more for the quality you really need, and you will need to carefully review your product for proper English composition. We are giving this company a rating of 2.5 on a scale of 1-5.